Refund policy

Return, Replacement & Refund Policy

Vrusham Creations

At Vrusham Creations, we take great care in crafting, inspecting, and securely packaging every product to ensure it reaches our customers in excellent condition.

Customer satisfaction is important to us. Please read our Return, Replacement & Refund Policy carefully before placing an order.

1. No Returns or Refunds

We follow a No Return and No Refund Policy, except under the specific circumstances mentioned below.

Once an order has been delivered, products cannot be returned or refunded due to a change of mind, personal preference, or any other reason unrelated to damage during delivery.

2. Replacement Policy for Damaged Products

We offer replacements only if a product is received in a damaged or broken condition and the damage is verified to have occurred before or during delivery.

To qualify for a replacement:

  • The product must have arrived damaged or broken.

  • The customer must provide a complete and clear unboxing video as proof.

  • The damage must be clearly visible in the unboxing video.

  • The damage must not have been caused by the customer after delivery.

  • The replacement request must be submitted within 48 hours of delivery.

All replacement requests are subject to verification and approval by Vrusham Creations.

3. Mandatory Unboxing Video

An unboxing video is compulsory for all damage-related replacement claims.

The video must meet the following requirements:

  • Recording must begin before opening the package.

  • The package must be shown clearly from all sides.

  • The shipping label and package condition must be visible.

  • The complete unboxing process must be recorded in one continuous video without cuts, pauses, or editing.

  • The video must clearly show the product and any damage discovered during unboxing.

This video helps us verify whether the product was damaged before or during delivery or after it was received by the customer.

Replacement requests without a valid and complete unboxing video will not be eligible for approval, subject to applicable consumer protection laws.

4. Replacement Approval Process

Once we receive your replacement request and unboxing video, our team will review the evidence.

If the damage is verified and the claim is approved:

  • We will arrange a replacement of the same product, subject to availability.

  • We may request additional photographs or information for verification.

  • We may require the damaged product to be returned before dispatching a replacement.

  • We will communicate the replacement process and estimated dispatch timeline to the customer.

If the evidence indicates that the product was damaged due to customer mishandling, misuse, accidental dropping, or improper handling after delivery, the replacement request may be rejected.

5. Refunds in Exceptional Circumstances

Although Vrusham Creations primarily follows a replacement-only policy, a refund may be provided under the following circumstances:

  • The customer has an approved replacement claim for a damaged product.

  • The same product is currently out of stock.

  • The product is discontinued or is not expected to become available for sale again in the foreseeable future.

If all the above conditions are met and we are unable to provide a replacement, we will offer a refund for the affected product.

Approved refunds will be processed through an appropriate payment method, and the customer will be informed of the refund timeline.

Refunds or other remedies required under applicable law will also be honored.

6. Situations Not Eligible for Replacement

Replacement requests will generally not be accepted for:

  • Damage caused by the customer after delivery.

  • Accidental breakage, dropping, or mishandling.

  • Damage caused by improper use or storage.

  • Minor variations in color, finish, or appearance that are consistent with the product description.

  • Change of mind or personal preference.

  • Claims submitted without sufficient evidence of damage during delivery.

These exclusions do not affect any rights available under applicable consumer protection laws.

7. How to Request a Replacement

If you receive a damaged product, please contact the Vrusham Creations support team within 48 hours of delivery.

Provide the following details:

  1. Order number

  2. Customer name

  3. Date of delivery

  4. Clear photographs of the damaged product

  5. Complete, unedited unboxing video

  6. Brief description of the damage

Our team will review your request and guide you through the next steps.

8. Important Information

  • All replacement claims are subject to verification.

  • An approved replacement will be for the same product, subject to availability.

  • We reserve the right to investigate suspicious or fraudulent claims.

  • Any return or collection arrangements for an approved claim will be communicated by our support team.

  • Nothing in this policy limits the customer's statutory rights under applicable Indian consumer protection laws.

9. Contact Us

For any questions regarding returns, replacements, or refunds, please contact our customer support team through the contact information provided on our website.

Vrusham Creations

Crafted with Devotion, Delivered with Care.

Thank you for trusting Vrusham Creations.